Enhance user experience by tracking the important milestones of customer journey
Recognise the turning points in customers' journey and turn it into actionable plans in order to use it for long term relation building. It Channelises every information of customer behaviour, buying history and/or incomplete transactions. It equips you to serve customers at every drifting efforts.
We serve to communicate seamlessly across push notifications, social proofs, web landing pages, heat maps, chat bots, live tracking and many more — so that customers get the right information, wherever they are. It synchronises every tool to increase customer engagement and satisfaction.
Sets and maintains the automated journey logic for customer engagement, decisions, random journey splits, and content . As and when any deviation is detected, the new and updated personalised action is provided.
Trigger customers on journeys based on real-time events like purchases, lead form generation, and/or incomplete cart/actions.
Capitalises all customer information based on attributes, browsing behaviors, and purchase history to build personalized messaging.
Get a visual insight on the imposed strategies through different tools and embrace customer journey.
Deliver simple and straightforward personalized journeys to enhance user engagement and call to action.
Set and maintain intelligent and smart journey logic for customer engagement, decisions and random journey splits
It gets linked with other tools and amplifies the ability to track, analyse and convert every visitor on the website.
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Customer Journey Builder helps to customise interactions with users during their journey on the website based on their needs, purchase history, desires and preferences, demographics and real-time input from their behaviour.
Broadly, there are 5 stages while studying the customer journey. The five phases are Awareness, Consideration, Purchase, Retention, and Advocacy. Every stage signifies specific behaviour characteristics and can be turned into a potential opportunity if carefully studied.
Identify gaps in user interactions, lost point of contact, redundant information and high or low friction channels. Then, evaluate the time-cost relation with respect to different stages. The analysis will provide the desired correlation and correction parameters for future strategies.
It is one of the best to understand users needs and preferences in a better way, fills the loopholes in running unsuccessful campaigns if any and builds trust among users by enhancing customer experience.
Clicknurture provides with a dynamic tool to make your own customer journey map and maximise the user's engagement by analysing the interaction gaps on the website.
With easy drag-n-drop features and user interactive interface, Clicknurture makes it all easy to build, manage and analyse your Customer Journey Map.